Refund Policy

Refund Eligibility

You may be eligible for a refund under the following conditions:

• The service has not yet been delivered
• The refund request is made before the scheduled appointment time
• The request is submitted with valid order details

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Non-Refundable Situations

Refunds will not be issued in the following cases:

• The service has already been completed (e.g., consultation delivered or site visit conducted)
• The customer fails to attend the scheduled appointment
• The customer cancels after the agreed appointment time
• Incorrect or incomplete information provided by the customer results in service disruption

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Cancellation Policy

Customers may cancel their booking under the following conditions:

• Cancellation requests must be made at least 24 hours before the scheduled appointment
• Cancellations made within less than 24 hours may not be eligible for a full refund

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Rescheduling

We understand that plans may change.

• Customers may request to reschedule their appointment with reasonable notice
• Rescheduling requests should be made at least 24 hours in advance
• We will make reasonable efforts to accommodate changes, subject to availability

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Failed or Missed Appointments

If a customer fails to attend a scheduled service:

• The service may be considered completed
• No refund will be issued

In certain cases, we may offer rescheduling at our discretion.

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Service Issues

If you believe there is an issue with the service provided:

• Please contact us within 48 hours of service delivery
• Provide clear details of the issue

We will review the case and determine an appropriate resolution, which may include partial refund or follow-up service where applicable.

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Refund Processing

If your refund request is approved:

• Refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Additional processing time may depend on your payment provider